Privacy Policy

Introduction

San Jo Sign Co ("Company," "we," "us," or "our") provides custom signage, graphics, installation, and related visual branding services for San Jose and nearby South Bay customers. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sanjosignco.com, request a quote, upload project files, or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, company or organization name, and a project or installation address if you choose to provide one
• Project Information: Project details, specifications, and requirements you share with us
• Communication Records: Emails, project notes, and other correspondence
• Files and Artwork: Design files, logos, and images you upload for your projects

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages visited, time spent on pages, links clicked
• IP Address: Your approximate geographic location
• Referral Information: How you arrived at our website

We may also receive basic referral or campaign information supplied by your browser when you follow a link to the site.

2. How We Use Your Information

We use the information we collect to:

• Respond and Provide Services: Review requests, prepare quotes, plan projects, create approved work, and coordinate delivery or installation
• Communicate: Respond to inquiries, send quotes, provide project updates, and customer support
• Improve Our Services: Analyze usage patterns to enhance our website and offerings
• Legal Compliance: Comply with legal obligations and protect our rights

3. Cookies and Tracking Technologies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and remember your preferences.

3.2 Types of Cookies We May Use

• Essential or Session Cookies: Support basic website and form functionality
• Analytics Cookies: If analytics is enabled, help us understand aggregate site use and improve the website

3.3 Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may affect your experience on our website. For more information on managing cookies, visit your browser's help documentation.

3.4 Do Not Track

Our website does not currently respond to "Do Not Track" signals. However, you can manage tracking through your browser settings.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

Third parties who help us operate our business, including:

• Website hosting and infrastructure providers
• Email service providers
• File, media, or cloud storage providers used to operate the website or handle project materials
• Analytics providers, if analytics is enabled

4.2 Business Partners

Installers, fabricators, delivery providers, or other project vendors may receive the information reasonably needed for an approved project. We do not sell personal information.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, safety, or property.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We use reasonable administrative and technical safeguards appropriate to the website and project inquiry process, including:

• HTTPS/TLS encryption for website data in transit
• Access controls for systems used to receive and manage inquiries
• Service providers selected to host the website and deliver project communications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Retention periods vary based on the inquiry or project, operational needs, legal obligations, and backups maintained by our service providers. You may ask us to delete information, subject to records we need to retain for legal or legitimate business purposes.

7. Your Rights and Choices

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information.

7.2 Deletion

You may request that we delete your personal information. Note that we may need to retain certain information for legal or business purposes.

7.3 Marketing Communications

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly. Note that you may still receive transactional emails related to your orders.

7.4 California Privacy Requests

Depending on the law that applies to you and to our business, you may have rights to request access, correction, deletion, or information about how personal information is used or disclosed. We do not sell personal information. Contact us using the details below and we will respond as required by applicable law.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

For general inquiries or San Jose-area sign project questions, visit our Contact page.