Frequently Asked Questions

Practical answers about custom signs, artwork, materials, timing, and installation for San Jose and South Bay businesses.

Need a fast answer?

Send the basics and we will help you sort out the right sign, material, timeline, and next step.

Typical Fast-Moving Timeline

Day 0 Files & Specs
Day 0-0.5 Proof Review
Day 1 Print / Fabricate
Day 2 Finish / Pickup
Day 3-5 Delivery / Install

General Questions

What types of signs do you design, fabricate, and install?

We handle commercial signs for storefronts, offices, job sites, events, and branded interiors, including channel letters, lobby logos, banners, window graphics, wall wraps, vehicle decals, wayfinding signs, and rigid panels like ACM, aluminum, coroplast, PVC, and foam board. Check our gallery to see examples of the range.

Do you provide design services?

Yes. Bring a sketch, logo file, brand guide, or rough idea and we can turn it into production-ready artwork with practical recommendations for size, materials, readability, and installation conditions.

How is project timing confirmed?

Timing depends on artwork approval, material availability, quantity, fabrication complexity, production queue, site access, approvals, and installation needs. Share the required date early; a timeline is only accepted when it is confirmed in writing. See our installation page for more details.

How is the price of a sign determined?

Size, materials & finishes, print method, fabrication complexity, quantity, installation access, hardware, and design time all affect pricing. Share your artwork, dimensions, site photos, and target date so we can quote the real job instead of guessing.

Can you install a sign that another company fabricated?

Often, yes. We review the sign, hardware, site photos, access, weight, and mounting surface before confirming the job. This is common for national sign companies that need a local installer in San Jose or the South Bay. Learn more about our installation services.

What areas do you serve?

San Jo Sign Co is a service-area business centered on San Jose, Santa Clara, Sunnyvale, Mountain View, Milpitas, Palo Alto, Cupertino, Campbell, and Los Gatos. There is no public storefront address. Send the location before approval so travel and installation fit can be confirmed.

How are payment terms confirmed?

Any deposit, payment schedule, accepted method, and balance due date are stated in the written quote or invoice. Website content does not create a fixed deposit percentage or payment schedule.

Can you meet a tight deadline?

Timing depends on artwork readiness, material availability, quantity, finishing, and the production queue. Share the required date before approval; no expedited timeline is promised unless it is confirmed in the written quote. Learn about us and our capabilities.

Can you match my brand colors precisely?

We can work from Pantone numbers, CMYK values, brand guides, or physical swatches and will flag production limits before printing. Different materials, lighting, gloss levels, and outdoor exposure can all affect how a color reads. Avoid common issues by reading our top 10 file prep mistakes.

Do you do site surveys?

Yes. For signs that depend on field conditions, we can document measurements, surfaces, sight lines, access, power handoffs, and install constraints so the finished sign is planned around the real space for installation.

How fast can you produce custom vinyl banners?

Custom vinyl banner timing depends on artwork readiness, size, quantity, material, finishing, and the production queue. The written quote confirms production and local pickup or delivery timing.

What's the difference between ACM, aluminum, and PVC signs for outdoor use?

ACM (Dibond) is lightweight, rigid, and a strong choice for many exterior panels. Aluminum .040 is a more durable long-term option for exposed outdoor signs. PVC (Sintra) works best for indoor use or short-term protected outdoor applications.

Do you offer replacement graphics for retractable banners and SEG frames?

Yes. Send us your retractable banner dimensions or SEG frame size, along with photos if possible, and we can produce replacement graphics for offices, trade shows, retail displays, and recurring events.

Can you do custom shape-cut logos on ACM or PVC signs?

Yes. Shape-cut logos and panels are possible on ACM panels, PVC boards, acrylic, and other sign materials when the artwork is clean enough for routing or cutting. Provide vector artwork (AI or PDF) for best results.

What file formats do you accept for printing?

We accept PDF, AI (Adobe Illustrator), EPS, and high-resolution PNG/JPG files. Vector files are best for logos, cut paths, and sharp lettering. Raster images should be supplied at final size with enough resolution for the viewing distance. Check our artwork setup guide for detailed specs.

Do you ship coroplast yard signs with H-stakes?

Yes. Coroplast yard signs can be produced with H-stakes for real estate, construction, events, directional signage, campaigns, and temporary site messaging. Single-sided and double-sided options are available.

What's the maximum size for a vinyl banner you can ship?

We produce large vinyl banners in custom widths and lengths, then roll them for transport or shipping. The practical size depends on material, finishing, use, installation method, and carrier limits.

Do you offer mesh banners for windy locations?

Yes. Mesh banners are useful for fences, construction sites, parking areas, and outdoor events where wind exposure is a concern. They reduce wind load while keeping the message visible.

Can I order bulk quantities of die-cut stickers?

Yes. Die-cut stickers can be produced in bulk for packaging, events, product launches, service vehicles, giveaways, and retail use. Finish, laminate, quantity, and outdoor durability all affect pricing.

What's the shipping weight for a typical 24"x36" rigid sign?

Weight varies by material and thickness. A 24"x36" ACM sign is usually lighter than aluminum, while PVC can be heavier depending on thickness. We package rigid signs with the transport method in mind.

Do you print double-sided signs?

Yes. Double-sided printing is available on vinyl banners, coroplast, aluminum, ACM panels, and other suitable materials. It is a good option for A-frames, hanging signs, directional signs, and signs viewed from both directions.

What's the difference between 13 oz and 18 oz vinyl banners?

13 oz vinyl works well for many everyday banners. 18 oz vinyl is heavier and better suited to tougher outdoor use, longer campaigns, and high-traffic settings. Finishing matters too, especially grommets, hems, and mounting method.

Can you print on reflective material for parking or safety signs?

Yes. Reflective aluminum signs are available for parking lots, directional signs, safety messaging, and low-light visibility needs. Share the viewing conditions and mounting location so we can recommend the right approach.

Do you offer vehicle magnets in custom sizes?

Vehicle magnets are available in standard or custom sizes for service businesses, delivery vehicles, temporary branding, and job-site visibility. Flat vehicle panels work best.

What's the turnaround for SEG fabric graphics?

SEG (Silicone Edge Graphics) replacement prints depend on frame size, fabric type, finishing, and file readiness. Provide exact frame dimensions and photos of the existing setup so the replacement graphic can be planned correctly. Backlit and non-backlit options are available.

Can you print perforated window vinyl for storefronts?

Yes. Perforated window vinyl (window perf) is useful for storefront graphics that need exterior visibility while preserving some view from inside. It works well for San Jose retail windows, offices, clinics, restaurants, and service businesses.

Do you offer static cling window decals?

Static cling decals are useful for temporary window messages, seasonal promotions, interior glass, and short-term retail graphics where adhesive vinyl is not the right fit.

What's the minimum order quantity for custom signs?

Minimum quantities vary by material, process, finishing, and outside-vendor requirements. Send the quantity range and we can confirm what applies before quoting.

Do you serve locations outside the listed Silicon Valley service area?

Our published service area is San Jose and the Silicon Valley communities linked on this site. Send the project location before approval and we can confirm whether pickup, delivery, or installation is available for that scope.

Do you offer wholesale pricing for sign companies?

Trade or reseller pricing may be quoted depending on the product, quantity, production partner, and scope. Send the specs, timeline, and whether the project is white-label or direct-to-client so availability can be confirmed.

What's the best material for outdoor banners that last 2-3 years?

For a banner expected to stay outdoors for years, heavier vinyl, clean finishing, reinforced mounting, and UV protection matter. In some locations, a rigid ACM or aluminum panel may be a better long-term choice than a banner.

Can you print on foam board for indoor displays?

Yes. Foam board (Gatorboard) is useful for indoor presentations, office displays, event graphics, point-of-purchase signs, and temporary visual merchandising.

Do you offer grommets or pole pockets on vinyl banners?

Yes. Grommets are common for rope, hooks, zip ties, or wall mounting. Pole pockets are useful when the banner needs to slide over a rod, hang from a frame, or sit cleaner in a display.

How are time-sensitive projects scheduled?

Timing depends on the product, file quality, material availability, finishing, production queue, and whether installation is involved. Share the required date early; a deadline is only accepted when it is confirmed in writing.

Can you print step and repeat backdrops for events?

Yes. Step and repeat backdrops can be printed for openings, press moments, fundraisers, corporate events, school functions, and trade shows. We can help size the backdrop around the space and camera distance.

What is your service-area business model?

San Jo Sign Co works by phone, email, project form, scheduled site visit, and arranged pickup, delivery, or installation. There is no public storefront address. Project location and travel are confirmed before quoting.

Materials & Finish Guide

  • 13 oz Vinyleveryday banners
  • 18 oz Vinylheavier outdoor banners
  • 3 mm PVCindoor rigid displays
  • .040 Aluminumlonger-term exterior panels
  • Matte Laminatereduced glare
  • Gloss Laminatebrighter color punch

Prep Before You Send Files

A little file prep up front can save time, reproofs, and avoidable production issues.